SOME IMPORTANT THINGS...
PRIVACY POLICY
The Little Siciliana is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
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A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
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What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website thelittlesiciliana.com, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.
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We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
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Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
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Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
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Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
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Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
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Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
The Little Siciliana will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
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Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
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Policy Updates
This Policy may change from time to time and is available on our website.
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Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
TERMS & CONDITIONS
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1. Introduction
1.1 These Terms and Conditions govern all purchases made through this online letter shop (“the Seller”).
1.2 By accessing the website or placing an order, the customer agrees to be bound by these Terms and Conditions.
1.3 Nothing in these Terms excludes or modifies any rights the customer has under the Australian Consumer Law.
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2. Products
2.1 The Seller provides personalised letters in digital and/or physical formats.
2.2 Product descriptions and imagery are offered as accurately as possible; however, minor variations may occur.
2.3 Personalised items may vary slightly from sample displays due to creative interpretation.
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3. Artist Creative Style & Creative Privilege
3.1 All letters are written according to the artist’s unique writing style, tone and creative aesthetic.
3.2 By purchasing a letter, the customer accepts the artist’s creative discretion in interpreting the brief.
3.3 Creative differences do not constitute a defect under the ACL and do not qualify for a refund.
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4. Recreational Purpose Disclaimer
4.1 All letters supplied by the Seller are intended for recreational, entertainment and sentimental purposes only.
4.2 The content of the letters should not be interpreted as advice, professional guidance or factual documentation.
4.3 The Seller accepts no responsibility for how the customer uses or relies upon the creative content beyond its intended recreational purpose.
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5. Personalisation Requirements
5.1 The customer is responsible for providing accurate and complete personalisation details.
5.2 The Seller is not liable for errors or inaccuracies resulting from incorrect customer information.
5.3 Work begins only once all necessary information has been provided.
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6. Ordering and Processing Times
6.1 Orders are processed after full payment has been received.
6.2 Processing timeframes are outlined on product pages but may vary.
6.3 If additional information is required from the customer, processing times commence once that information has been received.
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7. Delivery
7.1 Digital letters are delivered via email or download link; the customer must provide a valid email address.
7.2 Physical letters are shipped to the address supplied. Delivery times are estimates only.
7.3 The Seller is not responsible for delays caused by postal services, couriers or customs processes.
7.4 Any taxes, duties or import-related fees are the responsibility of the customer.
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8. Refunds, Returns and Cancellations
8.1 Australian Consumer Law (ACL)
8.1.1 Customers are entitled to a replacement or refund for a major failure.
8.1.2 Customers are entitled to repair or replacement for non-major failures.
8.1.3 These rights cannot be excluded.
8.2 Digital Products
8.2.1 Due to the personalised and digital nature of the goods, refunds or cancellations cannot be provided once work has begun or files have been delivered, unless required under the ACL.
8.2.2 Creative dissatisfaction does not constitute a fault under the ACL.
8.3 Physical Products
8.3.1 Faulty or damaged goods caused by the Seller will be repaired, replaced or refunded in accordance with the ACL.
8.3.2 Evidence (e.g., photos or video) may be required prior to assessment.
8.3.3 Errors caused by customer-supplied information are not considered defects.
8.4 Change of Mind
8.4.1 The Seller is not required to offer “change of mind” refunds under the ACL.
8.4.2 Change of mind includes creative dissatisfaction, stylistic preference disagreements or unmet personal expectations.
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9. Payment Terms
9.1 Payment must be made in full at checkout.
9.2 Prices are subject to change; confirmed orders are not affected.
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10. Intellectual Property
10.1 All written content, artwork, templates and designs remain the intellectual property of the Seller.
10.2 The customer receives a licence for personal use only.
10.3 Strictly No Printing or Redistribution:
10.3.1 Digital letters must not be printed, copied, screenshotted, reproduced or distributed without written permission.
10.3.2 Customers must not share, forward or upload letters online.
10.3.3 Resale, commercial use or adaptation is strictly prohibited.
10.4 Any unauthorised reproduction or redistribution may result in legal action.
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11. Privacy and Data Protection
11.1 Personal information is collected solely for order fulfilment and communication.
11.2 The Seller does not share personal data except when required for payment processing, delivery or legal compliance.
11.3 All data is handled in accordance with the Privacy Act 1988 (Cth).
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12. Limitation of Liability
12.1 The Seller is not responsible for losses caused by postal delays, incorrect customer information or issues outside their control.
12.2 Nothing in this clause limits the consumer’s rights under the ACL.
12.3 For matters not governed by the ACL, liability is limited to the value of the product purchased.
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13. Contact Information
For support or enquiries, please contact: thelittleisicliana@outlook.com